Privacy Policy
At AceThinker, we prioritize your privacy and are dedicated to safeguarding your personal information. Our privacy practices are designed to ensure transparency and security while delivering an exceptional user experience. We maintain strict compliance with the European Union's General Data Protection Regulation (GDPR), which has been in effect since May 25, 2018.
Protecting your data has always been fundamental to our operations. We fully support the GDPR's mission - to uphold your privacy rights and ensure the responsible handling of your personal information. Our websites are built to be secure, trustworthy, and accessible for all users.
This Privacy Policy outlines how we collect, process, and protect your data. By using our services, you can trust that your information is handled with care and in accordance with the highest standards of data protection.
1. What Data We Collect and How We Use It
Account Information
When you access, sign up for, or participate in any of our services—such as subscriptions, newsletters, surveys, contests, or events—we collect personal information necessary to deliver those services. This may include your name, email address, mailing address, and phone number. You can manage your marketing preferences at any time. AceThinker also stores and processes files you create or upload using our Services (including previous versions, shared content, and related data) to ensure proper functionality and service delivery.
Usage Information
We collect data on how you interact with our Services—for example, actions like editing, viewing, sharing content, changing themes, activating licenses, or logging in and out. This information helps us improve our Services, develop new features, and enhance security for you and other users.
Device Information
We gather information about the devices you use to access our Services. This includes your IP address, system language, browser and device type, software version, referring webpages, and device identifiers. Depending on your device settings, location data may also be transmitted.
Uploaded Files
All uploaded files, including images, are encrypted via SSL/TLS and treated with strict confidentiality. They are used solely for the requested image processing and are automatically deleted from our servers within one hour of your last interaction. If you use the AI Face Swap function, we collect facial data from your images only to carry out the swap as instructed. Your data will not be shared with third parties.
Email Marketing and Communication
As part of the service, we may send you transactional, technical, or service-related communications. These may include updates about your account, new features, changes to our Services, and important security notices. We consider these essential communications. You may also receive marketing communications, which you can opt out of at any time.
AI Background Function
The AI Background feature is powered by generative AI technology. To provide this service, we collect the prompts you enter and the images you upload for processing.
2. Lawful Processing of Personal Data
Sharing with Service Providers
We may share your personal data with trusted third-party service providers who help us deliver our services—for example, payment processors, data analysts, marketing partners, and customer support providers. These partners are contractually obligated to handle your information securely and only for the purposes we outline.
Legal Disclosures
We may disclose personal data if required to do so by law, or to protect the rights, property, or safety of AceThinker, our users, or others.
Data Transfers
Your personal data may be transferred to and processed by entities outside the European Union. In such cases, we ensure that adequate safeguards are in place to protect your information in accordance with applicable data protection laws.
Third-Party Tracking Tools
We use third-party analytics and tracking tools (e.g., Google Analytics, Facebook, FireBase, Hotjar, etc.) to better understand user behavior and improve our Services. These tools may store data on external servers and provide us with analysis reports.
Data Storage
Collected information is securely stored on third-party servers leased by AceThinker. These providers follow strict security protocols to ensure your data remains protected.
3. Data Storage and Retention
User Controls
You can access, update, download, or delete your personal data at any time by logging into your AceThinker account and navigating to your account settings.
Data Retention
We retain your account information as long as your account is active or as needed to provide our Services. If you choose to delete your account, we will initiate data deletion promptly. Please note:
- There may be a delay in removing data from all servers and backups.
Some information may be retained if required to comply with legal obligations, resolve disputes, or enforce our agreements.
Other non-account data will be retained only as long as necessary or until you request its deletion.
4. Security
We are dedicated to safeguarding the personal data we collect. In compliance with GDPR, we implement appropriate technical and organizational measures to prevent unauthorized access and ensure your information is securely stored. Additionally, we require any third parties receiving your personal data to maintain robust security standards. To verify this, we ask third parties to complete Data Security Questionnaires, ensuring your data remains protected.
5. Your Rights to Control and Access Your Information
You have full control over your personal data, including how it is collected, used, and shared. Your rights include:
- Access and Download Your Data: You can download copies of your data directly from our website or request a copy of any personal information you have provided to us.
- Update or Correct Personal Data: Manage your account, edit profile details, and update content through your account settings page.
- Delete Your Account: Permanently delete your AceThinker account and all associated information anytime via your account settings.
- Unsubscribe from Newsletters: Simply click the ‘Unsubscribe' link in any marketing email to remove your email address from our mailing list.
- Withdraw Consent: If you have given consent for us to use your personal data, you can withdraw it at any time.
- Manage Your Digital Legacy: You have the right to specify instructions regarding the storage, deletion, or use of your personal data after your death.
To exercise any of these rights, please contact us as described below. We will handle your requests in accordance with applicable laws. For your protection, we may require verification of your identity before processing your request, such as submitting the request through your account.
6. Children's Information
Our Services are not intended for children under the age of 13 (or the minimum age required by local law), and we do not knowingly collect personal information from children. If you become aware that your child has provided us with personal information without your consent, please contact us using the information provided below. If we discover that we have inadvertently collected personal information from a child in violation of applicable laws, we will take prompt steps to delete the data and deactivate the child's account.
7. Policy Changes
AceThinker may update this Privacy Policy from time to time in response to evolving legal requirements, regulatory changes, industry standards, or modifications to our business practices. Any updates will be posted on this page, and we encourage you to review the Policy regularly to stay informed. If any changes significantly affect your privacy rights, we will provide additional notice—such as through email or within our Services.
8. Disclaimer
AceThinker is not liable for service disruptions or other performance issues caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, system failures, or power outages. While these force majeure events are outside our control, we will make every reasonable effort to minimize the impact on users and maintain service stability and security.
9. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights under this Policy, please contact our Data Protection Officer. If your concerns remain unresolved, you have the right to reach out to your local data protection authority.
